Frequently asked questions
Answers before you ask.
Quick answers to the questions we hear most. If yours isn't here, call or text: a real person answers.
Getting started
Before your first visit.
Do I need to be home when you scoop?
No. Most of our clients are at work or running errands on their service day. As long as we can get into the yard, through an unlocked gate or with a gate code we keep on file, we scoop, close the gate behind us and text you a photo of it. A visit we can't get into is still charged, so keep the code current.
What if I start in the middle of the month?
You pay a prorated amount for just the weeks left in that month, then roll into the regular billing cycle on the 1st.
How do I manage my account?
Through your client portal. After you sign up, you'll get an email with your login. There you can update your card on file, see your service schedule and look back at past invoices.
How do I know if you serve my street?
Send a quote request with your address. We'll confirm whether it's on one of our routes, and if it isn't yet, we'll tell you straight.
Do I have to sign up for ongoing service to get the free first clean?
No. Your first clean is free, with no signup for ongoing service required.
How do I get started?
Send a quote request online or call us at (832) 981-1363. A Trusty Tail team member will reach out to schedule your first service day, walk you through how it works and answer your questions.
What happens after my first clean?
If you'd like regular service, we'll set your service day. A card on file is needed before regular service starts, and you'll get an email with the login to your client portal, where you can add it.
What happens to the waste after you scoop?
We double-bag it and put it in your outdoor trash bin, so nothing is left sitting in the yard. We don't haul waste away from the property at this time.
Can my dogs stay in the yard while you work?
Yes, if they're friendly. We'd love the company. If your dog is protective, anxious or aggressive, please keep them inside on your service day: for our team's safety, if a dog shows aggression, we'll leave the yard.
How will I know when you're coming?
You'll get a text when we're on the way, and another when the yard is clear, with a photo of your closed gate. Expect us on your scheduled service day; we're still fine-tuning arrival windows within the day.
How much does pet waste removal cost?
Weekly service starts at $90 a month for one dog, and every-other-week service starts at $70 a month. Your exact price depends on how many dogs use the yard, how often we come and the yard's size and terrain. The quote shows your price in about a minute, or call or text (832) 981-1363. Your first clean is free, with no signup for ongoing service required.
Is there a contract?
No long-term contracts. You can start, pause or cancel your residential service any time. We just ask for at least 48 hours' notice before your next scheduled visit.
What if I'm not happy with a visit?
Tell us, and we'll do what we can to make it right.
Still have questions? A real person answers.
Call (832) 981-1363Pricing & billing
Money questions.
How does billing work?
We keep a credit or debit card on file and charge it automatically, so there's no cash under the mat and no invoice to remember. Monthly service is billed in advance on the 1st of each month.
Do I pay for a week you skip?
No, if you tell us ahead of time. If your dogs are traveling with you and the yard won't be used, let us know at least 48 hours in advance. We'll pause service that week, and you won't be billed for the skipped visit.
Still have questions? A real person answers.
Call (832) 981-1363On service day
How a visit works.
Is dog poop good for my lawn?
No. Dog waste isn't a fertilizer like cow manure. A dog's high-protein diet leaves it full of nitrogen, and left on the grass it burns the yellow and brown dead spots you see in so many yards. Regular scooping keeps the lawn greener.
How often should my yard be scooped?
Weekly, for most yards. It's our most popular plan because waste never has time to build up. Every other week suits lower-traffic yards. Monthly visits are available too, though most yards do better on a weekly or every-other-week schedule.
Do you do one-time cleanups?
Yes. A one-time cleanup is a good fit when the yard has gotten ahead of you, you're getting ready for guests, or you want a clean start before regular service. Call or text (832) 981-1363 to set one up.
Can you sanitize or deodorize the yard?
Yes, as an add-on to your visits. Ask about it when you get your quote and we'll explain how it works for your yard. Our own tools and boots are sanitized between every yard either way.
Do you scoop if it's raining?
Yes, in light to moderate rain. We pause only when the weather turns dangerous, like lightning, high winds or flooding. Then we text you, and either move your visit to the next clear day or pick up the extra on your next scheduled visit.
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Call (832) 981-1363Communities & businesses
Commercial service.
What kinds of properties do you serve?
HOAs and master-planned communities, apartment communities, parks and trails, and businesses with grounds that see dogs. If your property has shared lawns, paths or a dog park, we can build a plan around it.
How is commercial service priced?
With a flat-rate monthly proposal. We walk your property first, looking at the high-traffic areas, how many residents have dogs and how many stations you have, then send a proposal built around your grounds and the schedule you need.
Are you insured and set up as a vendor?
Yes. We carry pet care business insurance, including general liability coverage, and we're W-9 and vendor-ready for your approved vendor list.
Can a veteran-owned vendor help our supplier diversity goals?
It can. Trusty Tail is owned by a U.S. Marine Corps veteran, certified by the U.S. Small Business Administration as a service-disabled veteran-owned small business, verified by the Texas Veterans Commission and VetHUB certified, which can count toward veteran supplier diversity goals for property management groups and municipalities.
Still have questions? A real person answers.
Call (832) 981-1363
Reclaim your weekend
Let us handle the dirty work.
Your first clean is free, with no signup for ongoing service required. Get a quote online or give us a call.